Refund policy
Cadaz Limited cadaz.co.uk hello@cadaz.co.uk
Last updated: June 2026
Digital Products — No Physical Returns
The Estate Agent Communication Workbench is a digital product delivered electronically. As there is no physical item there is nothing to return. All sales are of digital downloads only.
Our Guarantee
We stand behind the quality of the workbench. If you use it consistently for seven days and it has not saved you at least three hours of writing time we will refund your purchase in full.
To request a refund email hello@cadaz.co.uk within seven days of your purchase date. Tell us it has not worked for you. We will process your refund the same day. No lengthy process. No awkward questions.
This policy does not affect your statutory rights under UK consumer law.
Refund Eligibility
| Situation | Refund Available |
|---|---|
| Within seven days of purchase — product not working for you | ✅ Full refund |
| Download link not received or not working | ✅ Full refund or re-delivery |
| After seven days from purchase date | ❌ Not eligible |
| Duplicate purchase made in error — contact us immediately | ✅ Full refund |
Download Issues
If you have not received your download link or are unable to access your files contact hello@cadaz.co.uk immediately. We will resolve any delivery issue within 24 hours. A download problem is never a reason to go without the product — we will always make sure you can access what you paid for.
How to Request a Refund
Email hello@cadaz.co.uk with the subject line Refund Request. Include your order number if you have it. We will confirm receipt and process your refund within one working day. Refunds are returned to your original payment method and typically appear within three to five business days depending on your bank.
Contact
Any questions about this policy contact hello@cadaz.co.uk. We respond to all enquiries within 24 hours Monday to Friday.